FAQ

WHAT DOES MADE-TO-ORDER MEAN?

Made-to-order means that your item starts getting made once you place your order. It means it is not pre-made, and there is no stock waiting to be sold. This is to avoid surpluses of stock which lead to waste and unnecessary landfill. All footwear, belts, and bags are made to order unless stated otherwise. Please allow 1-3 weeks for your item to be made - making time will be specified on the product page.

Earrings are Ready-To-Wear, meaning they can be shipped immediately.

​​

HOW MUCH IS SHIPPING?

All shipping includes signature on delivery and is calculated by weight, with Australia Post. 

Domestic Australian starts at AU$12

Delivery time is approximately 3 business days.

Includes tracking, signature on delivery, and compensation for loss or damage up to $100

Express Domestic Australian starts at AU$15

Delivery time is approximately 1 business days.

Includes tracking, signature on delivery, and compensation for loss or damage up to $100

Alternatively, a free "studio pick up" option is available at checkout if you live in Adelaide and want to pop in :)

 

DO YOU SHIP WORLDWIDE?

Yes! International shipping is available and calculated at checkout.

NZ starts at AU$20.

US and Canada starts at AU$25

UK starts at AU$30

Rest of the World starts at AU$30,

 

If you'd like me to check postage cost to a country that is not specifically listed or want extra postage insurance please get in touch via the contact page.

WHAT MAKES DONE BY MATEA ETHICAL, SUSTAINABLE AND SLOW?

ethical

All shoes and accessories are designed and made by me in Adelaide, SA.

There are no sweatshops, production lines or factories involved in the construction of items.

I source all materials from small local businesses. 

 

sustainable

Nearly all the materials I use are either recycled, recyclable or natural fibre or a combination, with 70% of the adhesives used in construction being water based. I use acrylic in some items due to its unique aesthetic and machining properties and these can be recycled at specialist recycling services such as KF Plastics. I recycle studio waste where possible. 

 

slow

All shoes are made by hand on a made to order basis and some accessories are made according to demand with minimal amount of stock kept on hand, so there is no wastage of materials or product. The materials used in the construction of items are selected with consideration of their aesthetic as well ashardwearing properties, so your item will be able to last as long as possible. 

 

***read more on the about page***

DO YOU TAKE CUSTOM ORDERS AND COMMISSIONS?

Yes, I do take custom orders and commissions, depending on complexity and time. For more info please see the Custom page.

CAN YOU MAKE VEGAN VERSIONS OF THINGS?

Sometimes!

There are some items that simply cannot be made vegan whilst retaining the same aesthetic properties. There are also some items that can be made vegan, and have the same aesthetic properties, but not the same practical or hardwearing properties. There are some styles that are already vegan too! Like the Wave Wedge!

If there is something you want made vegan, please get in touch via the contact page and we can try and figure it out.

HOW ARE  ITEMS MADE?

All items are completely made by hand, by me. This means that all materials are raw and cut by hand with scissors or shears. No pre-made components are used, everything is made from scratch. I design on the last (the foot form), cut patterns by hand, skive uppers with a knife, sew them on a leather sewing machine, and last shoes by hand with lasting pincers. Soling is attached using a veldtschoen and/or cemented construction method, finished manually on a bench grinder and polished by hand. 

 

Traditional construction methods create character and will result in slight variations between end products.

WHAT IF I WANT TO RETURN OR EXCHANGE SOMETHING?

Returns are available up to 14 days from receipt of goods, and only if item is damaged or faulty.  Exchanges are available up to 14 days from receipt of goods, if the item is in its original unused condition. 

for more info please see the Returns + Exchanges policy

ARE DONE BY MATEA ITEMS STOCKED ANYWHERE?

Please see the Stockists page :)

 

SIZING

Done by Matea footwear sizes are in unisex european sizing - please see the chart below for the equivalent foot length.

 

For closed shoes you should add approx 5mm to your foot length.

If you are unsure of your size, you can order a Standard Mock Up (to test standard sizes), or Custom Mock Up (based on your measurements), or make an appointment to visit the studio for a fitting.

Conversion chart for US and UK sizes if required.

PRACTICAL + PLAYFUL

wearable art fashion objects by Matea Gluscevic ~ Shoemaker and Artist.

handmade shoes, earrings, accessories

[ABOUT] [CONTACT]

Adelaide, Australia

© DONE by Matea 2020

JOIN THE MAILING LIST!

australian gifts souvenirs australian flora native flowers eucalyptus sturt desert pea

COVID-19 UPDATE: FREE STANDARD POSTAGE DURING LOCKDOWN! "FREEPOST20"